Frequently Asked
Questions

Every item we print is backed by our 100% Satisfaction Guarantee. If anything you ordered arrives with a print quality issue, defect, or damage, we will ship you a replacement free of charge. Just email us at support@petprintsstudio.com and we will make it right.

Upload a clear photo of your pet, tell us a little about them (name, personality, favorite things), pick a style from our curated library, and we generate your portrait. You pick your favorite, choose a product, and we handle printing and shipping.

Your 32 AI-generated portraits are ready in about 5–7 minutes. Once you pick your favorite and place your order, prints and canvas ship within 5–7 business days. Digital downloads are delivered instantly.

A clear, well-lit, front-facing photo gives the best results. Natural light is ideal. Avoid heavy filters, extreme angles, or photos where your pet is very far away. The closer and clearer, the better the portrait will look.

We offer a curated library of hand-tuned artistic styles across five families: Classic Portraits (museum black, Rembrandt, baroque), Painterly Fine Art (oil, watercolor, impressionist, charcoal), Golden Hour (coastal, autumn, snow day), Lifestyle (convertible ride, library study, yacht marina), and Pop & Fantasy (neon glow, comic hero, retro pop). Every style is included in every order.

Gallery-wrapped canvas prints (8×10" to 24×36"), archival fine art prints, a 15oz ceramic mug, a sherpa blanket (50×60"), a throw pillow, a premium hoodie, a canvas tote bag, and a phone case. All printed with your chosen portrait.

We compose an original song about your pet — their name in the lyrics, their personality in the melody. It's a full-length, professionally produced track delivered as an MP3. A QR code on your portrait links to the song so anyone can scan and listen.

Our Signature Experience starts at $79 and includes your custom portrait, an original song written for your pet, and one heirloom keepsake — either an 8×10 canvas, a larger canvas (11×14 through 24×36), or a premium merchandise item. Individual items are also available starting at $24, and every order — no matter the item — includes your custom portrait and original song.

Currently each portrait features one pet. We're working on multi-pet portraits and will announce when they're available. In the meantime, you can order separate portraits and display them together.

We stand behind our work. If none of our styles capture your pet the way you envisioned, contact us and we'll work with you to make it right. Your satisfaction matters more than a single sale.

Yes. We ship to the US, Canada, UK, Australia, Germany, France, Netherlands, Spain, Italy, Japan, and New Zealand. Standard shipping is free. Express shipping (2–4 business days) is available for $14.99.

Yes. Your photo is used only to generate your portraits and is stored securely. We never share, sell, or use your photos for any other purpose.

Absolutely. Many of our customers create portraits to honor a pet they've lost. It's one of the most meaningful uses of our service, and we treat every memorial order with special care.